beyondpanic's diary

beyondpanic's Diaryland Diary

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Happy to help

…and then something like this happens at work and I feel like I’ve done something good.

An 80 year old member called today regarding a bill that he keeps getting from a doctor’s office. I started to tell him why we hadn’t paid the claim yet. I recommended that he have the provider fax us the information that we needed. Almost immediately I realized that this info was just way too complicated for him to try to tell the doctor’s office.

I made a conference call to the doctor’s office and gave the nurse all of the required filing info. This isn’t something that we usually do, but I knew a five minute call from me would save him a lot of time and trouble.

I felt good about it and glad that I could make someone’s day easier.

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Phillies game was suspended last night "cause of the horrible weather we were having here in Philly. Good Luck to the Phils tomorrow night!

9:27 p.m. - Tuesday, Oct. 28, 2008
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Feelin' Good Doing Good

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